Shipping policy

This Shipping Policy is issued by Hartelier LLC, doing business as Next Space Garage.

Effective Date: July 12, 2026

1. Introduction

At Next Space Garage, operated by Hartelier LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on NextSpaceGarage.com.

Shipping costs and delivery times vary by product, supplier, and destination. Please see the shipping cost and delivery-time sections below.

    2. Shipping Destinations

    United States

    • We currently ship within the Continental U.S. (the 48 contiguous states and DC). We do not ship to Alaska, Hawaii, or U.S. territories.
    • We do not ship to P.O. boxes that cannot accept carrier delivery

    Future expansion

    We plan to add more regions. When we do, this page will be updated.

    3. Shipping Costs

    Shipping charges vary by product and delivery address. Eligible products receive free shipping; other products have shipping charges calculated or displayed at checkout.

    The shipping charge for your order is shown before you submit payment. Orders containing products from different suppliers may ship separately and may have separate shipping charges.

    Any applicable sales tax is calculated and displayed at checkout.

    4. Order Handling and Delivery Time

    Processing and transit times vary by product and supplier. We do not offer a storewide delivery timeframe.

    Processing time is the time needed to prepare an order for shipment. Transit time begins after the carrier receives the shipment. Orders containing multiple products may arrive in separate shipments.

    For the current processing and delivery estimate for a specific item, contact support@NextSpaceGarage.com or call (925) 900-5253 before ordering.

      5. Shipping Methods and Carriers

      Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

      Shipment tracking

      Tracking information will be provided when available from the shipping carrier or supplier.

      6. Order Tracking

      When tracking information is available, we will send it to the email address associated with your order.

      7. Delivery Issues

      Delayed or lost packages

      If your order has not arrived within the delivery estimate provided for your item, or tracking has stopped updating, email support@NextSpaceGarage.com or call 925-900-5253 so we can investigate.

      Marked delivered but not received

      • Confirm your shipping address
      • Check with neighbors or building management
      • Contact us so we can assist with a trace

      Damaged packages

      • Please report visible shipping damage within 48 hours when possible so we can investigate promptly. Reporting after 48 hours does not automatically disqualify an otherwise eligible claim. Report damaged, defective, or incorrect items within 30 days of delivery.

      • Photograph the packaging and the item

      We will arrange a replacement or refund as appropriate.

      8. Missing Items

      If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

      9. Returns and Refunds

      Request a return within 30 days of delivery. Approved returns must be shipped within 7 days after we provide return authorization and instructions. Approved non-defective returns are subject to a 25% restocking fee based on the product price, plus customer-paid return shipping. The restocking fee is waived for defective, damaged, or incorrect items. See our Return and Refund Policy for full eligibility requirements and exclusions.

      https://nextspacegarage.com/policies/refund-policy


      10. Address Accuracy

      Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

      If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

      11. Contact

      • Business Hartelier LLC, doing business as Next Space Garage
      • Email support@NextSpaceGarage.com
      • Phone (925) 900-5253
      • Service hours Monday to Friday, 9am to 5pm Pacific Time

      12. Changes to This Policy

      We may update this Shipping Policy. Changes take effect when posted on this page.

      Thank you for shopping with Next Space Garage.